Salty Pulls TCG currently ships within the United States. We use shipping methods appropriate for the value, size, weight, and contents of each order while balancing protection and cost.
Order Processing
Orders are generally processed and shipped within 1–2 business days after payment has been successfully completed. Business days do not include weekends or federal holidays.
During major product releases, sales, holidays, severe weather, or unusually high order volume, processing may take longer. Delivery estimates shown at checkout are estimates and are not guaranteed delivery dates.
Domestic Shipping Methods
Available shipping options and charges are displayed during checkout and may vary based on the value, size, weight, and contents of the order.
Trading Card Singles
Eligible lower-value trading card orders may be shipped using an economical trackable letter-mail service. This helps keep shipping costs reasonable for lower-value singles while providing shipment tracking or delivery-status information when supported by the service.
Letter-mail tracking may provide fewer scans and less detailed tracking information than standard USPS package services.
Orders that exceed the value, size, weight, or quantity appropriate for letter-mail shipping will be upgraded to a tracked package service.
Higher-Value Cards and Larger Orders
Higher-value singles and larger card orders will generally be shipped using a tracked package service such as USPS Ground Advantage or another appropriate service. Additional safeguards, including insurance or signature confirmation, may be used for higher-value shipments when appropriate.
Sealed Products
Sealed TCG products are shipped using an appropriate tracked package service based on the size, weight, value, and destination of the order.
Salty Pulls TCG reserves the right to upgrade a shipment to a more secure or trackable shipping method when appropriate at no additional charge to the customer.
Packaging
We package orders according to the type and value of the items being shipped. Trading cards may be protected using penny sleeves, top loaders, semi-rigid holders, team bags, cardboard protection, or other appropriate protective materials. Higher-value cards and orders may receive additional protection or security measures.
Sealed products are packaged to provide reasonable protection during normal carrier handling. Minor cosmetic imperfections to the exterior packaging of a sealed TCG product may occur during manufacturing, distribution, or shipping and do not necessarily indicate damage to the product itself.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your shipping information carefully before submitting your order.
If you discover an address error before your order has shipped, contact us as soon as possible. We will make reasonable efforts to assist, but cannot guarantee that an address can be changed after an order has been submitted.
For security and fraud-prevention purposes, we may require an order to be canceled and reordered rather than shipping to an address different from the address provided during checkout.
Salty Pulls TCG is not responsible for delivery problems resulting from an incorrect, incomplete, or outdated address provided by the customer.
Tracking and Delivery
When tracking or delivery-status information is included with the shipping service, that information will be provided after the order has shipped.
Tracking detail varies by shipping service. Economical letter-mail services may provide fewer scans and less detailed tracking information than standard package services. A lack of intermediate scans does not necessarily indicate that a shipment has been lost.
An order marked Delivered by the carrier or applicable tracking service will generally be considered delivered to the shipping address provided with the order.
If tracking shows an order as delivered but you cannot locate it, check with household members, neighbors, your mailroom or property management when applicable, and the delivering carrier. If the shipment still cannot be located, contact us so we can review the shipment information.
Delayed or Lost Shipments
Carrier transit times are estimates and may be affected by weather, holidays, service disruptions, or other circumstances outside our control. A delayed tracking update does not necessarily mean that a shipment has been lost.
If an order appears significantly delayed or lost, contact us. We will review the shipment and, when appropriate, assist with carrier inquiries or claims.
Refunds or replacements for shipments considered lost will be handled based on the circumstances, available tracking information, carrier procedures, insurance coverage when applicable, and applicable law.
Damaged Shipments
If your order arrives damaged, contact Salty Pulls TCG within 7 calendar days of the carrier-confirmed delivery date.
Please retain the item, original packaging, shipping container, and packing materials and provide clear photographs of the shipping package, visible damage, affected item, and shipping label when requested.
Do not discard damaged packaging until the issue has been resolved, as photographs or original packaging may be required for a carrier or insurance claim. Damage claims will be reviewed under our Returns & Refunds Policy.
Returned or Undeliverable Packages
If an order is returned because of an incorrect or incomplete address, refused delivery, unclaimed package, or another delivery issue not caused by Salty Pulls TCG, we will contact the customer regarding available options.
Additional shipping charges may be required to resend the order. When a refund is appropriate for an undeliverable order, original shipping charges may not be refundable and reasonable costs already incurred may be deducted where permitted by applicable law.
Combined Shipping
When practical, multiple items purchased as part of the same order will be combined into a single shipment. Separate orders are not guaranteed to be combined. Customers should place items in a single order whenever possible if they want them shipped together.
Questions About Your Shipment
If you have a question or problem with an order, contact Salty Pulls TCG with your order number and relevant shipping information so we can investigate.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be limited under applicable law.