Refund policy

reported to the applicable payment processor, shipping carrier, marketplace, or appropriate authorities.Return & Refund Policy

At Salty Pulls TCG, we want you to know exactly what you are purchasing. Because trading cards and sealed TCG products are collectible items whose condition and market value can vary, our return policy is designed to protect both our customers and our inventory.

Trading Card Singles

Unless otherwise stated in the listing, the card shown in the product photos is the card you will receive.

Please review all available photos and the listed condition carefully before purchasing. We encourage customers to ask any questions about a card before placing an order.

Grading Expectations

Salty Pulls TCG does not guarantee or predict the grade that any raw, ungraded card may receive from PSA, CGC, Beckett, or any other grading company.

A card being listed as Near Mint or another condition grade does not mean that the card is expected or guaranteed to receive a particular numerical grade.

A card's failure to receive an expected grade—including a PSA 10, CGC 10, BGS 10, or any other grade—is not a valid reason for a return or refund.

Customers purchasing raw cards for grading are responsible for evaluating the card from the provided photographs and deciding whether it meets their personal grading standards before purchasing.

Buyer’s Remorse / Change of Mind

We do not accept returns because a customer:

Changed their mind after purchasing.
No longer wants or needs the item.
Found the item at a lower price elsewhere.
Disagrees with a change in the card's market value after purchase.
Expected a raw card to receive a particular professional grade.
Decides the card does not meet their personal grading standards when the condition and item received are consistent with the listing and photographs.

Please review your order carefully before completing your purchase.

Sealed TCG Products

All sales of sealed trading card products are final.

We do not accept returns or exchanges of sealed products, including booster boxes, booster packs, Elite Trainer Boxes, collection boxes, tins, decks, bundles, or other factory-sealed TCG products.

This policy helps protect our customers from the possibility of opened, searched, weighed, resealed, altered, or otherwise tampered-with products being returned and reintroduced into inventory.

Minor cosmetic imperfections to exterior packaging that do not affect the sealed contents are not considered grounds for a return unless a specific packaging condition was expressly represented in the listing.

Salty Pulls TCG cannot guarantee the contents, pull rates, card condition, centering, print quality, or value of cards contained inside a sealed product. These characteristics are determined by the manufacturer.

Incorrect, Damaged, or Materially Misrepresented Items

If we make a mistake, we want the opportunity to correct it.

If you receive an incorrect item, an item damaged in transit, a materially misrepresented item, or your order is missing an item, please contact Salty Pulls TCG within 7 calendar days of the carrier-confirmed delivery date.

Your request should include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping materials when applicable.

The 7-day period is a problem-reporting window and not a general return period. Salty Pulls TCG does not accept returns for buyer's remorse, changes in market value, grading results or expectations, or other reasons excluded under this policy.

We will review the issue and, when appropriate, provide a replacement, return authorization, partial refund, or refund.

Authenticity and Return Verification

Salty Pulls TCG takes the authenticity of the products we sell seriously.

If you believe an item you received from us may not be authentic, contact us within the 7-calendar-day reporting period with your order information and the reason for your concern so we can review the matter.

For any authorized return, the item returned must be the same item originally shipped by Salty Pulls TCG and must be returned in the same condition in which it was received.

Returned cards must not have been altered, cleaned, pressed, repaired, marked, modified, or otherwise changed after delivery. Cards that have been submitted to or encapsulated by a grading or authentication service are not eligible for return unless otherwise required by applicable law.

If an item was shipped using tamper-evident packaging or another security measure, that packaging or security measure must remain intact unless Salty Pulls TCG instructs otherwise.

We document and maintain identifying information for inventory when appropriate. Returned items may be compared with our listing photographs, inventory records, identifying characteristics, and other available documentation.

We reserve the right to deny a refund when the item returned is not the same item originally shipped, has been altered, damaged, switched, substituted, or otherwise differs materially from the item we sold.

Suspected fraudulent returns or item substitutions may be